When Great Plains Software was designing and developing Great Plains Dynamics/Dynamics CS+/eEnterprise - it placed several fundamental principles into the system

1. Computer platform independence. If you consider the situation in the computer software industry those days (earlier 1990-th) - nobody knew which office computer platform will be the winner: IBM PC clones with Microsoft Windows, Apple Macintosh with Mac OS or something like Sun SPARC. This is why graphical multiplatform idea was popular among software developers. Also there was a myth about C/C++ languages, working similar on all computers.

2. Database platform independence - there was the need for future surviving. Competition on the database market was also very tough: Oracle, Ingress, Sybase, DB2, Ctree/Faircom, Btrieve (Pervasive SQL 2000 later on)

In order to realize these two principles Great Plains Software created its own development environment and programming language - Great Plains Dexterity (DYNAMICS.DIC, REPORTS.DIC, FORMS.DIC are Dexterity dictionaries).

At this point customization standards were clarified:

1. If you need seamless integration with Great Plains Dynamics, working in the realm of Dynamics security and database independent data access/modification - you do it in Great Plains Dexterity.

2. If your customization should be light then you appeal to the customization tools coming with your computer platform. Very soon Microsoft Windows took the market, so VBA was the way to go.

3. As soon as Microsoft Windows kicked Mac OS from the office computers market, standard third party Microsoft-friendly tools were recommended - good example is Crystal Reports

4. When Microsoft SQL Server won the database market - Great Plains Software began migration campaign from Ctree/Faircom, Btrieve/Pervasive SQL to MS SQL Server 7.0 and later 2000

Finally, when

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Right now (2004-2005) we are in the transformation phase when old tools, such as Dexterity are still playing important role, but if you are thinking about customization, you probably better consider SQL Server scripts/views/stored procs, if you have customization budget - make a research on eConnect. Try to make as much web publishing in Visual Studio.Net as possible. Use Crystal Reports design and our recommendation is to base Crystal Report on SQL View or Stored Procedure.

Good luck with installation, implementation, customization, development, upgrade and if you have issues or concerns – we are here to help! If you want us to do the job - give us a call 1-866-528-0577! help@albaspectrum.com

Andrew Karasev is Chief Technology Officer in Alba Spectrum Technologies – USA nationwide Great Plains, Microsoft CRM customization company, based in Chicago, California, Texas, Florida, New York, Georgia, Washington, Minnesota, Colorado, Canada, UK, Australia and having locations in multiple states and internationally (www.albaspectrum.com), he is CMA, Great Plains Certified Master, Dexterity, SQL, C#.Net, Crystal Reports and Microsoft CRM SDK developer. You can contact Andrew: andrewk@albaspectrum.com

akarasev@albaspectrum.com